SINGAPORE – In a significant step towards improving mental health access and support nationwide, the Ministry of Health (MOH) has launched a new mental health helpline known as National Mindline 1771. The service, which goes live on June 18, will provide round-the-clock mental health support to people in Singapore through a range of accessible and anonymous channels.
This launch also marks the retirement of the Institute of Mental Health’s long-standing helpline, as the new service aims to streamline support efforts and simplify the mental health care journey for individuals in distress.
What is National Mindline 1771?
National Mindline 1771 is a multi-platform mental health service offering support via:
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Phone hotline: Dial 1771
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WhatsApp textline: +65 6669 1771
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Online web chat: mindline.sg/fsmh
This comprehensive approach allows users to seek help in their preferred format, whether by voice, chat, or text, with complete anonymity.
Trained Counsellors Offering Free Mental Health Support
Operated by a team of trained counsellors, National Mindline 1771 provides:
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Free emotional support and guidance
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Referrals to relevant health and social services
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Help with navigating available mental health resources
The helpline acts as a first point of contact for individuals facing emotional stress, anxiety, or mental health challenges. Counsellors will assess the situation and, if necessary, refer callers to appropriate support such as General Practitioners, social service agencies, or community groups.
Addressing Rising Mental Health Concerns
The need for such a service is driven by growing mental health challenges in Singapore, particularly among youth. A recent National Youth Mental Health Study by the Institute of Mental Health (IMH) revealed that one in three individuals aged 15 to 35 experienced severe symptoms of depression, anxiety, or stress.
Senior Minister of State for Health and Manpower, Koh Poh Koon, highlighted the complexity of existing community mental health touchpoints. With over 200 locations across the country, the abundance of options can be overwhelming. National Mindline 1771 aims to streamline access and act as a clear gateway to the right level of care.
Technology-Enabled, Human-Centred Support
While the service incorporates AI-based tools to help counsellors match users with nearby resources efficiently, all online conversations are conducted by real human counsellors. This ensures that users receive empathetic, personalised support at all times.
Adjunct Associate Professor Christopher Cheok, the director of National Mindline 1771, explained that most users contact the helpline to talk through their emotional distress. Others use it to seek advice on where to get more comprehensive care. AI assists behind the scenes, but the human connection remains central.
The platform has already seen high engagement during its trial phase, with young working adults and teenagers forming the largest group of users.
A Growing Community Effort
Currently staffed by 30 full-time counsellors and support staff, National Mindline 1771 is also preparing to expand its reach through community involvement. A pilot initiative launching in late 2025 will aim to train volunteers in basic counselling, psychological first aid, and crisis management.
“We hope to involve the community as part of this national effort so that, hopefully, we can build a more caring, empathetic society,” said Professor Cheok.
Transitioning from the IMH Helpline
As National Mindline 1771 becomes the new primary helpline, IMH will phase out its long-running mental health number (6389 2222). To ensure a smooth transition, IMH will redirect all incoming calls to the new helpline for the next three months. Callers will also hear a recorded message notifying them of the change.
Breaking the Stigma Around Seeking Help
One of the key benefits of the new service is anonymity, which encourages individuals to be more open about their mental health struggles without fear of judgment.
Kunaaeswari D/O Padmanappan, a counsellor at National Mindline 1771, noted that being able to talk without revealing one’s identity often empowers individuals to take the first step in seeking help.
“We just want them to have the strength to choose what it is that they want to do. So we give them a wide range of options, and then we leave it to them to explore on their own,” she explained.
Looking Ahead
The launch of National Mindline 1771 represents a pivotal development in Singapore’s national mental health strategy. With its 24/7 accessibility, human-led support, and multi-channel delivery, it removes many of the traditional barriers that prevent people from seeking help.
By encouraging open conversations and making mental health support more accessible, this initiative is expected to not only provide immediate assistance but also shift public attitudes towards a more understanding and inclusive culture around mental well-being.
As mental health becomes an increasingly important part of public health, National Mindline 1771 stands as a key pillar of support, helping people across Singapore find hope, clarity, and connection when they need it most.
